Job Description

• The role entails capturing the Key customer need and expectations, customised our services as per their requirements, and communicating with SHO, Plant -QA Design team for the solution, improvements and design service package for KA customers.
• Preparing business Customise service packages (ASC/AMC/FMC) for bulk deal and take senior management directions for such key and major project.
• Interaction with customers, vendors, sales team, parts team, and respective Service teams to provide immediate solution to the customer on their concerns.
• Become a technically sound go-to person in the areas of – product complaints, study application fit, application requirements, customer requirements, awareness of industry trends/ early indicators of change in customer preferences.
• Benchmark machine and in different application, features with competition and articulate strengths and improvement areas.
• Articulate the key benefits of our products and their features to the Sales team to enable them to sell better to KA customer.
• Monitor product performance of the Key account customer using Consite, Insite, BYD system and other tools to educate the customer on the maintenance practises and also to drive for the product improvements.
• Monitor regulatory / social / environmental changes to plan countermeasures in advance.
• Plan KEY accounted customer’s site visit frequency and focus as one point solution for service and other support related.
• Arrange & organize training for the Key account customer at site and at office- online and offline.
• Plan Health campaign and other promotional activities for Key account customer.
• Monitor, review and take corrective action for targeted MTCC for warranty complaints & breakdown calls of the KEY account customer.
• Monitor, review and take corrective action for the Field modification for the Key account customers.
• Prospects service and parts business for REMAN/MCF/ Workshop from KA customers with proactive approach for business concern.

Job Responsibilities

• Support KA customer and product segment
• Product and application studies, business case preparation.
• Awareness of industry trends, customer preferences, competition activity, changes in technology and reporting to management
• Training to customer facing team on the benefits of the product
• Understanding of government policies & their impact on the business
• Create and defend proposals for Key account customer acquisition.
• Providing technical based data to the management for taking strategic decisions.

Required Skills

• Strong Communication skill, presentation Skills & Personality
• Technically skilled on the CE products to understand the service complaints and customer requirements
• Self-starter, ability to work unsupervised
• Persevere and be persuasive.
• Ability to work in teams: engage with customers, internal stakeholders and with top management
• Hands on person with a will-do mindset
• Ability to network with industry peers and collect competitive intelligence.
• Ability of data mining and make useful information for the management decisions.
• He should be able to relocate as per the company policies & guidelines.